Policies​

  1. Storage Policy

  • Storage Agreement: All clients must sign a storage agreement outlining the terms and conditions of storage.
  • Access: Clients can access their storage units during business hours. Special access outside these hours must be arranged in advance.
  • Prohibited Items: Hazardous materials, perishable goods, and illegal items are strictly prohibited.
  • Insurance: Clients are responsible for insuring their stored items. The Company is not liable for any loss or damage.
  • Payment Terms: Storage fees will be required in advance.
 

  1. Logistics Policy

  • Order Processing: Orders will be processed within 24 hours of receipt. Clients will receive confirmation and tracking information.
  • Shipping: We offer various shipping options. Clients can choose their preferred method at the time of order.
  • Delivery Times: Depends on the carrier, either courier / transportation company selected by customer.
 

  1. Picking and Packing Policy

  • Accuracy: All orders will be double-checked for accuracy before shipping.
  • Packaging: Items will be packed securely to prevent damage during transit.
  • Labeling: All packages will be clearly labeled with the client’s information and tracking number.
  • Special Instructions: Any special packing instructions provided by the client will be followed.
 

  1. Return Management Policy

  • Return Authorization: Clients must obtain a return authorization before sending items back.
  • Condition of Returns: Returned items must be in their original condition and packaging.
  • Returns: Return items will be processed within 1-2 business days of receiving the returned items.
  • Returned Items: Unloading, Handling and Storage or disposal fee will be applied for the returned items.

 

  1. Security Policy

  • Surveillance: Our facilities are monitored 24/7 with CCTV cameras.
  • Access Control: Only authorized personnel and clients with valid identification can access the storage areas.
  • Emergency Procedures: In case of an emergency, clients will be notified immediately, and appropriate measures will be taken to secure their goods.
 

  1. Customer Service Policy

  • Response Time: All customer inquiries will be responded to within 24 hours.
  • Feedback: We encourage clients to provide feedback on our services. Complaints will be addressed promptly.
  • Support: Our customer service team is available during business hours to assist with any issues or questions.