Policies
- Storage Policy
- Storage Agreement: All clients must sign a storage agreement outlining the terms and conditions of storage.
- Access: Clients can access their storage units during business hours. Special access outside these hours must be arranged in advance.
- Prohibited Items: Hazardous materials, perishable goods, and illegal items are strictly prohibited.
- Insurance: Clients are responsible for insuring their stored items. The Company is not liable for any loss or damage.
- Payment Terms: Storage fees will be required in advance.
- Logistics Policy
- Order Processing: Orders will be processed within 24 hours of receipt. Clients will receive confirmation and tracking information.
- Shipping: We offer various shipping options. Clients can choose their preferred method at the time of order.
- Delivery Times: Depends on the carrier, either courier / transportation company selected by customer.
- Picking and Packing Policy
- Accuracy: All orders will be double-checked for accuracy before shipping.
- Packaging: Items will be packed securely to prevent damage during transit.
- Labeling: All packages will be clearly labeled with the client’s information and tracking number.
- Special Instructions: Any special packing instructions provided by the client will be followed.
- Return Management Policy
- Return Authorization: Clients must obtain a return authorization before sending items back.
- Condition of Returns: Returned items must be in their original condition and packaging.
- Returns: Return items will be processed within 1-2 business days of receiving the returned items.
- Returned Items: Unloading, Handling and Storage or disposal fee will be applied for the returned items.
- Security Policy
- Surveillance: Our facilities are monitored 24/7 with CCTV cameras.
- Access Control: Only authorized personnel and clients with valid identification can access the storage areas.
- Emergency Procedures: In case of an emergency, clients will be notified immediately, and appropriate measures will be taken to secure their goods.
- Customer Service Policy
- Response Time: All customer inquiries will be responded to within 24 hours.
- Feedback: We encourage clients to provide feedback on our services. Complaints will be addressed promptly.
- Support: Our customer service team is available during business hours to assist with any issues or questions.